last reviewed and updated on 16.04.2023
Retained Neonatal Reflexes (hereby referred to as RNRs) values and respects the privacy of the people we deal with. RNRs is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and other applicable privacy laws and regulations.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
● name and business name
● mailing or clinic street address;
● email address;
● clinic or best contact phone number
● what courses you attended or products you purchased
How do we collect your personal information?
We collect your personal information directly from you when you:
● interact with us online;
● attend a RNRs course;
● subscribe to our mailing list;
Collecting personal information from third parties
RNRs do not collect personal information from third parties.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● seminar registrations requiring letters of attendance and your details are held on our practitioner database for record keeping, and auditing purposes
● to list your clinic details on our Locate a Practitioner map if you consent to be added.
Disclosure of personal information to third parties
RNRs will never use your personal information or disclose your personal information to third parties.
How do we protect your personal information?
RNRs will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
● having technological measures in place (for example, anti-virus software, fire walls);
We may send you direct marketing communications and information about our courses (such as links to online learning, seminar registration information, certificates of attendance) or educational clinical aids that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by contacting us using the details set out in the “How to contact us” section below.
Retention of personal information
RNRs will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
RNRs will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to correct or remove the personal information we hold about you, you should make a request by contacting us and we will usually respond within 14 days. We will deal with such a request by following the procedure outlined below:
● email rnrs.com.au and we will remove your details from the seminar registration information and/or the RNR Locate A Practitioner page without delay.
Links to third party sites
RNRs website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how RNRs handles, processes or manages your personal information, please contact rnrs.com.au. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 14 days for RNRs to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with RNRs’ response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Contact number: 0435 553 100
Post: PO Box 1140, STAFFORD QLD 4053